Customer Success Manager Resume Example
CSM resumes win on retention and expansion. Show the book you owned and the numbers you moved.
Professional summary example
Customer success manager owning a $6M book. Lifted net revenue retention to 118% and cut churn 9% through proactive onboarding and QBRs.
ATS keywords recruiters scan for
Work the relevant ones into your resume — ATS matches on literal terms.
Customer RetentionNet Revenue RetentionOnboardingChurn ReductionUpsellQBRsSaaSSalesforceGainsightAccount ManagementRenewalsCustomer Health
Strong bullet point examples
- Grew net revenue retention from 102% to 118% across a $6M book of business.
- Cut logo churn 9% by rebuilding the 30-60-90 onboarding journey.
- Drove $700K in expansion ARR by surfacing upsell signals in customer-health data.
- Ran quarterly business reviews for 25 enterprise accounts, lifting renewal rates to 94%.
- Reduced time-to-value 30% by templating implementation playbooks.
Resume tips
- Lead with NRR, churn, and expansion — the metrics CS leaders hire on.
- Show proactive motions (onboarding, QBRs), not just ticket handling.
- Name tools like Gainsight and Salesforce for ATS.
Turn this into your resume
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